handmade in the UK - enjoyed globally
DELIVERY & TERMS
Our Stands and Racks are delivered FULLY ASSEMBLED and FREE OF CHARGE to most of the UK "mainland".
If you are from the Scottish Highlands, Offshore Scotland or Overseas, please contact us BEFORE placing your order.
We carefully make, inspect and package all of our Racks & Stands before they leave our workshop. Our Racks are delivered by professional courier usually within 3-4 weeks and our Stands by Royal Mail usually within 2-3 weeks - you will be contacted in advance to confirm this so please check your Spam/Trash folders in case our initial email is automatically redirected!
All our products are sold with a 48-hour approval period enabling you to comfortably evaluate your purchase and determine if it’s right for you. We ask you to please inspect it when it arrives to ensure that its condition is totally satisfactory. Should you decide to return it to us, please notify us via phone or email within the 48 Hours - we will not discuss any returns after this time. If you are sending the Stand/Rack back to us, you must ensure it is packed to the same standards in which it was received, using all the supplied packaging - you have a duty to take reasonable care whilst the Stand/Rack is in your possession. If it is clear that you have NOT taken reasonable care this may affect your right to a full refund. Once we are satisfied the Stand/Rack has been returned to us undamaged we will immediately provide you with a full refund less the cost of its return.
An order can only be accepted when payment has been received. You have up to 24hrs to cancel and receive a full refund but if you decide to cancel after this we will only be able to refund you 50% as we will have already started making your Stand/Rack.
GUITAR FINISH COMPATIBILITY:
Before leaving our workshop your NEW Guitar Stand/Rack will be fitted with a quality High Density Foam but this can be changed when ordering it or renewing your channels at a later date - whether it's our real leather, felt coated or a fresh set of original foam channels, you can order everything HERE.
We are a very small family business extremely passionate about making our Oak Wood Guitar Stands & Racks to the highest standards and, in 5 years, have effectively tested literally thousands of guitars on our range of cushioned channels. However, the scale and variety of finishing lacquers produced and used by guitar manufacturers over many decades has made it impossible for anyone to test all of them and so, we advise customers to always consult their guitar's handbook for any specific information regarding its storage and to just keep a watchful eye on all contact points between their guitars and new stand/rack.
Please feel free to Contact Us if you require any assistance